We are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process personal information necessary for the administration of our organisation. This may include:

• Name, address, email, and phone number
• Date of birth and emergency contact details
• Education and qualification history
• Attendance, assessment, and certification records
• Payment details (we do not store full card numbers)

We use personal information to:

• Deliver our services
• Maintain appropriate records for insurance, accreditation, and legal purposes
• Communicate with members, graduates and enquirers
• Send occasional updates about courses or events
• Improve our services and website

We will never sell or rent your personal data.

Your personal data is stored securely in encrypted digital systems and/or locked files.
We retain records only as long as necessary:

• Records are normally kept for 7 years (in line with insurance and legal requirements) but qualification records are held indefinitely for future reference if needed.
• Financial and tax records are retained for the period required by HMRC

We may share limited information only where necessary with:

• Accrediting or awarding bodies (for certification purposes)
• Accountants, insurers, or legal advisers (where legally required)
• Service providers who help us run our systems (e.g., secure payment and booking platforms)

All third parties are bound by strict data protection obligations.
We will never share your data for marketing or unrelated purposes.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally permissible)
• Withdraw consent at any time (for consent-based processing)
• Object to or restrict processing of your data

To exercise any of these rights, please contact us at admin@lssm.com.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk | 0303 123 1113